PLEASE READ BEFORE PLACING YOUR ORDER! VERY IMPORTANT!
By placing your order, you are hereby agreeing to the terms of service set forth.
1– All orders are shipped using USPS or FedEx. We DO NOT allow shipping via General Delivery (this is a method where packages are sent directly to the post office to be held). We DO NOT SHIP PACKAGES TO BE HELD AT UPS STORES. If you have a UPS box that you rent at a UPS store, this is okay. Please let us know in the order notes section if this is being held at your UPS Store personal box. If you put your shipping address as a USPS or UPS location, you will be contacted and asked for a different address. If you cannot provide us with an appropriate address, we will cancel your order and refund you. FedEx shipping is only permitted with orders of $40 or more. Please let us know in “order notes” if this is being held at a FedEx Store. We CAN ship to PO BOXES.
2– Orders that have been marked complete and/or shipped CANNOT be cancelled.
CANCELLATION POLICY! PLEASE READ AND FULLY UNDERSTAND OUR POLICY BEFORE PLACING YOUR ORDER!
3– If you wish to cancel an order before it is shipped, there is an automatic $0.30 cancellation fee taken from your refund. If your order has already been packed but not yet shipped out, there will be an added $3.00 fee to cover restocking and packaging costs. If your order has already been shipped before you request cancellation, we CANNOT cancel your order.
4– Products CANNOT be returned. If a product is missing, or the product is a different size than what you ordered, please contact us and we will resolve the problem.
5– If your order is lost in the mail or damaged, we will open a claim with the carrier, upon your request. Proof of damage is needed to open a claim. We will replace or issue credit for the lost or damaged order once the claim has been settled. Our liability in cases of a lost or damaged package is limited only and solely to the amount of the claim paid and settled by the carrier. Wearing Clouds is NOT RESPONSIBLE for replacing or refunding stolen packages. Once a package is marked delivered, the carrier will not allow us to put in a claim, therefore your order cannot be refunded or replaced.
6– Please note that Wearing Clouds/FedEx/USPS/ and other shipping carriers cannot predict delays due to weather, natural disasters, or other unforeseen circumstances. If your package is delayed in transit for whatever reason, Wearing Clouds cannot be held responsible. We will be unable to issue you a refund of any kind if the package is delayed and does not arrive by your desired date. If the package arrives to you at a later date and you no longer want the products, the buyer is responsible for returning the unopened package to us. Buyer assumes all fiscal responsibility for return packages. Once we receive the unopened returned package, we will issue you a refund minus the initial cost of shipping.
7– If you provide us with a wrong address and we ship it to that address before you tell us of the mistake, we are NOT RESPONSIBLE for refunding or reshipping your order. In the event that a package is returned to us due to a wrong address or name, empty/vacant box, post office is unable to forward the package, or if the customer fails to pick up their package from a FedEx or UPS store, the customer is fully responsible for paying shipping costs to have the package sent out again if they still wish to receive the order.
8– A valid email address is required to place an order. Order updates, tracking updates, and customer service messages are sent to this email.
9– A valid phone number is required when having your package held at a UPS or FedEx location.
10– Orders of $200 or more will require signature confirmation.
VERY IMPORTANT, PLEASE READ BELOW!
11– If you order the wrong size diaper, Wearing Clouds is not responsible for refunding you or sending you a different size diaper. When selecting the correct diaper size, it can be difficult. We recommend you measure your waist and hips size. It is recommended to base your diaper size off of your hips measurement. Because we offer samples, we do NOT offer refunds if a product does not fit you. The measurements we list on the website are provided to us by the manufacturer. It is the sole responsibility of the buyer to properly measure themselves and select the appropriate size product. If you are unsure of your size, it is highly recommended to only purchase one diaper to make sure it is correct.
12– Wearing Clouds and other marks indicated on our website are trademarks of WearingClouds.com in the United States, Canada and/or other jurisdictions. Wearing Clouds graphics, logos, page headers, button icons, scripts and service names are the trademarks of WearingClouds.com. WearingClouds.com trademarks and trade dress may not be used in connection with any product or service that is not WearingClouds.com in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits WearingClouds.com.
13– All other trademarks, logos or slogans not owned by WearingClouds.com that may appear on this website are the property of their respective owners, (including but not limited to: Abena, AB Universe, Attends, Baby Pants, Bambino Diapers, BetterDry, Comficare, Comfy Care, Confidry 24/7, Crinklz, Cuddlz, Cuddlz Nursery, Cuddlz Bright Dayz, Cushies, DC Amor, DC Idyl, Diaper Connoisseur, Depend, Dotty the Pony, eBay, Fabine, Galactic Diapers, Goodnites, Kimberly Clark, ABU Lavender, Lil Squirts, LittlePawz, LittleForBig, Little For Big, LittleForBig Little Trunks, LittleForBig Nursery Blue, LittleForBig Nursery Pink, Little Builders, Molicare, MyDiaper, MyDiaper Blue, MyDiaper Yellow, MyDiaper Night, MyDiaper Night Animal, MyDiaper Sexy, Pampers, Petite AB, ABU Preschool, Pride, Rearz, Rearz Rebel, Rearz Spoiled, Rearz Safari, Rearz Seduction, Rearz Princess, Save Express, Seni, Sexy, Snuggies, Scene Extender [S.Ex], ABU Space, Super Dry Kids, Super Boompa, Tena, TotalDry, Tranquility, Tykables, Tykables Overnights, Tykables PLeather, Waddler, and Waddler Overnight) who may or may not be affiliated with, connected to, or sponsored by WearingClouds.com or parent companies.
14– Products sold directly on WearingClouds.com are not covered by factory warranties, however, Wearing Clouds will fully refund or replace any product that is damaged. Damaged product constitutes as product that is received by the customer in a non-functioning condition. Proof of damage in the form of pictures is required. Damage caused directly by the consumer is not covered by Wearing Clouds. Damage caused by the postal carrier will be subject to a claim. Once we receive the money from the claim, we can then refund or replace your item(s). If the postal carrier rejects the damaged goods claim, we cannot issue you a refund or replacement.
15– All content included in or made available through any Amazon Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Amazon or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Amazon Service is the exclusive property of Amazon and protected by U.S. and international copyright laws.
16– All content included in or made available through any eBay Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of eBay or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any eBay Service is the exclusive property of eBay and protected by U.S. and international copyright laws.
17– The products sold on WearingClouds.com do not claim to treat, prevent, or cure any medical condition including but not limited to urinary incontinence and fecal incontinence. Those with medical conditions should seek medical attention.